You have heard about my services as a business coach. You may be aware that I engage with entrepreneurs, business executives/owners, and other professionals to help them improve their success. But, you are still, probably, wondering what is it, exactly, that happens during a coaching session. I don’t blame you! I realize that many prospective […]

I’m a therapist, confidant, advisor and cheerleader. I help seasoned executives revisit fundamental business principles. And, I help new professionals explore advanced concepts in their industries. I’m a business coach and I do a lot of things! The business coaching concept is a relatively new one, really emerging as a business trend about 10 years […]

To be honest, most business professionals are pretty glib about customer service. Everyone thinks they give it. But, it’s actually pretty hard to find these days. One of the key elements that many business owners fail to piece into their puzzles is Customer Engagement. Customer engagement is the result of an emotional connection your customers […]

You’ve heard the saying, “Go big or go home.” In 2017, that’s my mantra. I’m tackling the “big” tasks — you know, the ones that truly mean something. Sure, sure. I could attack that corner closet that is full of clutter or I could set a goal to save a few bucks every month. But, […]

Excellent customer service is a priority of nearly every successful company. Businesses strive for satisfied, loyal customers, but many fall short when attempting to deliver on their promises. There may be many obstacles that keep a business from achieving its goals, however if it fails to build an internal culture that cultivates customer service, failure […]